Subject: Re: approval request #6473028876
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: prakash iyangar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Tue, 26 May 2020 11:53:23 -0700 (MST)

Hi Prakash, 

Thank you for your reply. 

Yes customer has around 9 completed order. 

we will raise the refund request. 

Regards, 
Fauzab 

From: "prakash iyangar" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, 26 May, 2020 23:16:54 
Subject: Re: approval request #6473028876 

Has the customer made a previous purchase? If yes, please refund the amount. 

Get [ https://aka.ms/o0ukef | Outlook for iOS ] 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Tuesday, May 26, 2020 9:45:35 PM 
To: Prakash Iyangar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]> 
Subject: approval request #6473028876 

External email sender, please take precaution. 
Hi Prakash, 

With reference to order # 6473028876 
AWB: 45764592042 
Pickup Ref: D122DF7 
Customer complaining that he has handover the items to Aramex, but the AWB is invalid and Pickup Ref. is showing in progress. And customer still insisting that he has handover the items. 
Item: 
162076106 - - Textured Strappy Flat Sandals with Buckle Closure (SAR40.00) 
162187261 - - Textured Bi-Fold Wallet with Wristlet (SAR25.00) 
162146133 - - Textured Sandals with Hook and Loop Closure (SAR50.00) 
Total price of the items is SAR115 
Kindly advice us if we can manually refund for these items. 

Thank you for your help. 
​ 
Regards, 
Fauzan 
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