Subject: Refund approval 6470635992
From: Shakeeb Arsalan <[email-masked]>
To: Otto Vangraan <[email-masked]>, [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 26 May 2020 06:39:26 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval 

Order Date : 18-Mar-2020 
Order ID: 6470635992 
Tracking ID: FP03190001761 
Customer's contact NO : +966506363686 
Total Price : SAR312.65 

Assistance Required: Need Refund approval. 

The order was shipped with LMG since 19th of Mar, and till now they have never delivered nor returned it, We have raised the concern to them several time to take action but they did not reply. 

Please provide us approval so we can refund the customer. 

Regards, 
Shakeeb