Subject: Refund approval 6482334189
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 26 May 2020 04:58:53 -0700 (MST)

Hi Varun. 

Problem Statement: Refund approval 

Order ID: 6482334189 
Tracking ID: 290086304853 
Items Ids : 161965381 - 161965072 
Amount to be refunded : SAR 160.00 
issue description : the shipment has been shipped with SMSA on 16/04/20, and the customer has informed us that he doesn't want the shipment anymore due to the delay, We asked SMSA to return the shipment but they are not getting back to us. 
​ 
Kindly provide us approval so we can refund the customer manually. 

Regards, 
Shakeeb