Subject: RE: Damaged item delivered- 9773693337
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Bsu Wml <[email-masked]>, Sameer Koothalikutty <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 26 May 2020 03:16:27 +0000

We do not have replacement option.

Arrange for return & process refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, May 25, 2020 9:15 PM
To: Bsu Wml <[email-masked]>; Sameer Koothalikutty <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Sachin Maheshwari <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Damaged item delivered- 9773693337

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 19 May, 2020 17:29:49
Subject: Damaged item delivered- 9773693337

Hi Team,

Ticket number: 614561
Problem Statement: Damaged item delivered
Order Date : Mar 21, 2020
Delivery Date: Mar 23, 2020
Order ID: 9773693337

Assistance Required: Need replacement

Issue Description: Customer placed an order for the item on 21 March which was delivered on 23 March and now customer reported that he received the used or damaged item in his purchase and he also shared the image of the item as well.

The name of the item is: 161927972 - - Ingenuity Trio 3-in-1 Smart Clean High Chair and cost of the item is AED 499.

Also, the item is non returnable so kindly check and advice what can we do in this case.

We have already escalated this case to concern team but did not get any response so far.

Thank you for your help!

Regards,
Shivani

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