Subject: Re: Gift voucher issue 645676
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>
Date: Mon, 25 May 2020 12:23:25 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 20 May, 2020 21:18:14 
Subject: Gift voucher issue 

Hi Team, 

Ticket number: 645676 
Problem Statement: Gift voucher issue 

Issue Description: Customer reported on 7 April, 2020 that he has two splash store gift vouchers of amount AED 200 each. 

We have already escalated this case to concern team and now the vouchers have already expired on 19 April, 2020. 

The number of the voucher are #0312000000018606 and #031200000008605 

Kindly check and advise what can we do in this case. 

Thank you for your help! 

Regards, 
Shivani