Subject: Re: Damaged item delivered- 9773693337
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, [email-masked], [email-masked]
Date: Mon, 25 May 2020 10:15:21 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 19 May, 2020 17:29:49 
Subject: Damaged item delivered- 9773693337 

Hi Team, 

Ticket number: 614561 
Problem Statement: Damaged item delivered 
Order Date : Mar 21, 2020 
Delivery Date: Mar 23, 2020 
Order ID: 9773693337 

Assistance Required: Need replacement 

Issue Description: Customer placed an order for the item on 21 March which was delivered on 23 March and now customer reported that he received the used or damaged item in his purchase and he also shared the image of the item as well. 

The name of the item is: 161927972 - - Ingenuity Trio 3-in-1 Smart Clean High Chair and cost of the item is AED 499. 

Also, the item is non returnable so kindly check and advice what can we do in this case. 

We have already escalated this case to concern team but did not get any response so far. 

Thank you for your help! 

Regards, 
Shivani