Subject: Re: Late refund - 8373134334
From: Shakeeb Arsalan <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 25 May 2020 10:02:20 -0700 (MST)

add to the manual refund sheet 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 19 May, 2020 15:25:05 
Subject: Re: Late refund - 8373134334 

Hi Team, 

Any update on this. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, May 9, 2020 6:47:12 PM 
Subject: Re: Late refund - 8373134334 

Hi Team, 

Any update on this. 

Regards, 
Shivani 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "ecom cpkuwait" <[email-masked]>, "ecom cskuwait" <[email-masked]>, "midhun madhu" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, May 7, 2020 4:08:39 AM 
Subject: Re: Late refund - 8373134334 

Hi Team, 

We are still waiting for update on below case. kindly help us to close this case asap. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "midhun madhu" <[email-masked]>, "ecom cpkuwait" <[email-masked]>, "ecom cskuwait" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 29 April, 2020 22:06:55 
Subject: Re: Late refund - 8373134334 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 13:41:49 
Subject: Late refund - 8373134334 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date: Mar 17, 2020 
Order ID: 8373134334 
RMA : 42900010 

Assistance Required: Need refund 

Issue Description: The customer raised a return request for 4 items and there is 5 quantity and as per customer she handed over item from two orders in one bag and handed over to the courier team. 

Refund has been process for the second order #8373786876 & RMA :42901073 but refund still not processed for the this order. 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and advice. 

Thank you for your help! 

Regards, 
Shivani