Subject: Re: WWD item issue - 9771988892
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 25 May 2020 08:46:55 -0700 (MST)

Hi Team, 

Any update on this. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, May 19, 2020 4:15:03 PM 
Subject: Re: WWD item issue - 9771988892 

Hi Team, 

Any update on this. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, May 9, 2020 6:32:19 PM 
Subject: Re: WWD item issue - 9771988892 

Hi Team, 

Any update on this. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, May 6, 2020 9:32:30 PM 
Subject: Re: WWD item issue - 9771988892 

Hi Team, 

Any update on this. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, April 29, 2020 2:09:16 PM 
Subject: Re: WWD item issue - 9771988892 

Hi Team, 

Customer received the correct item and now he is facing some issue with that, so he wants us to arrange someone who can fixed it. 

Kindly check and advice. 

Regards, 
Shivani 

From: "Seeta Seeta" <[email-masked]> 
To: "Shivani Rani" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, April 28, 2020 5:52:09 PM 
Subject: Re: WWD item issue - 9771988892 

Hi Shivani, 

Please create a return for the wrong item received and after informing the customer resolve the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "Shivani Rani" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 17:51:15 
Subject: Re: WWD item issue - 9771988892 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 12:46:46 
Subject: WWD item issue - 9771988892 

Hi Team, 

Ticket number: 545271 
Problem Statement: WWD item issue 
Order Date: Mar 5, 2020 
Delivery Date: Mar 8, 2020 
Order ID: 9771988892 
Tracking ID: 00000100062187449 

Assistance Required: Need fixing or replacement 

Issue Description: Customer reported that the item is not working and he needs someone to fixed it or replacement/return. 

The name of the item is: 161464017 - - Feber Ride-On Princess Printed Car and cost of the item is AED 779. 

Kindly check and advice what can we do in this case as our team went to fixed the issue and after that again customer reported that the tire of the item is not working again. 

We have already escalated this case to concern team but did not get any response so far. 

Thank you for your help! 

Regards, 
Shivani