Subject: Re: Damaged Item Received
From: Shakeeb Arsalan <[email-masked]>
To: Mohd Ahsan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 25 May 2020 06:21:07 -0700 (MST)

You should have asked the customer to return the items, Why to provide voucher in the first place? 
Apologise to the customer and advise him to return in these Kind of cases 

From: "Mohd Ahsan" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 18 May, 2020 13:10:51 
Subject: Damaged Item Received 

Hi Team 

with reference to Ticket ID: 880440 

Order Date: 28/04/2020 
Order ID: 6486769198 
Tracking ID: 45946398665 
Assistance Required: Damaged Item Received 

Issue Description: Customer emailed us informing that he received the item on 03/05/2020 but the item, which he received, is damaged, customer also provided us the picture of damaged item. (attached) 

Note: Customer has been given voucher of 30 SAR but he still not satisfied, demanding for more. 

So we request you to check this concern and Please resolved the case.