Subject: Re: Refund Not Processed
From: Shakeeb Arsalan <[email-masked]>
To: Mohd Ahsan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 25 May 2020 04:38:18 -0700 (MST)

Refund has been initiated 

From: "Mohd Ahsan" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 18 May, 2020 11:16:42 
Subject: Refund Not Processed 

Hi Team, 
​ 
with reference to ticket ID: 880245 

Problem Statement: Refund Not Processed 
Order Date : 01/04/2020 
Order ID: 6475938349 
Tracking ID: 34144636771944 
RMA: 33542134 

Assistance Required: Need refund for customer. 

Issue Description: order was placed on 01/04/2020 and was shipped to Fetchr on 03/04/2020, However as per Fetchr website the order has been returned to CLIENT, and the status on hybris is NOT_DELIVERED 
​ 
Kindly process the refund asap. 
​ 

Regards, 
Mohammad A