Subject: Re: POD 6486110147
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Mohd Ahsan <[email-masked]>, [email-masked], Otto Vangraan <[email-masked]>, [email-masked]
Date: Mon, 25 May 2020 03:13:58 -0700 (MST)

Hi Team, 

Please provide POD, as the customer is claiming he did not receive the order. 

NOTE : customer entered wrong contact NO while placing the order, However the correct contact NO has been shared with you. 

Regards 
Shakeeb 

From: "Mohd Ahsan" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Monday, 18 May, 2020 08:01:26 
Subject: delivered on wrong address 

Hi Team, 

Problem Statement: POD 
Order Date : 25/04/2020 
Order ID: 6486110147 
Tracking ID: FP04290001256 

Issue Description: as per the status on Hybris the order has been delivered to the customer on 08/05/2020 but the Customer complaining that he has not received the order! 

after placing the order on 25/042020 he requested to update his contact number which I escalated it to the Courier on 07/05/2020. 

number on hybris : 966556635163 
Customer`s new number: ​966566301633 

Kindly check this concern and resolve the case 

Regards, 
Mohammad A