Subject: RE: Double deduction - 6468780778
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 25 May 2020 07:10:44 +0000

Hi Apoorv,

The customer need to raise objection request against the transaction through his bank.

Regards,
Malik Ismail

-----Original Message-----
From: Apoorv Joshi <[email-masked]>
Sent: Sunday, May 24, 2020 1:33 PM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Double deduction - 6468780778

External email sender, please take precaution.

Hi Malik,

Kindly update on the below. The case is still pending to be closed.

Thank you for your help!

Regards,
Apoorv
----- Original Message -----
From: Arjun Thapa <[email-masked]>
To: Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Fauzan Ahmad, Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Sent: Sun, 22 Mar 2020 04:27:35 -0700 (MST)
Subject: RE: Double deduction - 6468780778

Hi Malik,

Please refer the screenshot.

From: Malik Ismail <[email-masked]>
Sent: Sunday, March 22, 2020 11:54 AM
To: Apoorv Joshi <[email-masked]>; Arjun Thapa <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Double deduction - 6468780778

Hi @Arjun Thapa<mailto:[email-masked]>,

Please provide terminal ID for 6468780778

Authentication code 783165
Last 4 digit 1381
Capture Date 8-3-2020
Amount SAR 270

Regards,
Malik Ismail
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 20, 2020 7:26 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Double deduction - 6468780778

External email sender, please take precaution.
Hi Malik,

With reference to the order number: 6468780778

Customer is reporting that the same amount has been deducted from his bank account on 2 different dates, once on March 7, 2020 and once on March 16, 2020. Please find attached bank statement for the same and also the Fort Screenshot shared by Jira team.

Kindly assist in investigating the multiple charges. Thank you for your help!

Regards,
Apoorv
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