Subject: Missing item: Case id - 670288, Order ID: 6475807487
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 24 May 2020 23:13:13 -0700 (MST)

Hi Team, 

Please to find the below items as we are not getting any response from the concerned team. 

Problem Statement: The customer has reported to us that he has not received the 3 items 

Case id - 670288 
Order Date: 4/1/2020 
Delivery Date:4/0/2020 
Order ID: 6475807487 
Tracking ID: S000762948479 and FP04031000684 

Kindly note that the below missing items were shipped under the consignment against S000762948479 

1. Item name: 162037458 - - Juniors Fossil Rocker with Toys 
Item cost: SAR 179.00 

2. Item name: 162032135 - - Juniors Jesse Printed Carry Cot with Twin Handles 
Item cost: SAR 159.00 

3. Item name: 162161287 - - Juniors 16-Piece Gift Set 
Item cost: SAR 111.00 

Assistance Required: Arrange the delivery for the missing item 

Issue Description: Customer placed an order for 13 items but as per the customer only received 10 items, Under the consignment details we can see that we have shipped all 13 items. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards,