Subject: Re: Refund/ [email-masked]
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, asjad hussain <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 24 May 2020 13:33:55 -0700 (MST)

Hi Malik, 

Kindly update us on below case. 

Regards, 
Fauzan 

From: "Malik Ismail" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "asjad hussain" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 16 May, 2020 15:53:13 
Subject: RE: Refund/ [email-masked] 

Hi Athar, 

Please check and confirm for below amount deduction. 

Regards, 

Malik Ismail 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Friday, May 15, 2020 12:08 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: asjad hussain <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Refund/ [email-masked] 

External email sender, please take precaution. 

Hi Team. 

With reference to customer email: [ mailto:[email-masked] | [email-masked] ] 

SADAD transaction ID: P1000000000004624281 

Transaction Date: 11 Mar 20 

Amount: SAR 195.30 

Can you please check if the amount has been captured, customer reporting that the amount has been deducted. 

Regards, 

Fauzan 

From: "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 5 May, 2020 18:11:23 
Subject: Re: Refund/ [ mailto:[email-masked] | [email-masked] ] 

Hi Fauzan, 

The customer is talking about SADAD payment. 

Kindly check for the same. 

Regards, 

Asjad 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 2 May, 2020 23:11:15 
Subject: Re: Refund/ 6482306311 

Hi Asjad, 

there is difference in amount between the attachment. one is for SADAD and one is for Visa please confirm which one is the correct one and update us again with order number. 

Regards, 

Fauzan 

From: "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 30 April, 2020 15:01:18 
Subject: Refund/ 6482306311 

Hi team, 

The order of the customer was not placed successfully but the customer is complaining that the amount deducted from his account has not been returned in his account. 

kindly check the attached details of transaction and do the needful. 

Regards, 

Asjad. 

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