Subject: Re: missing item/6473035503
From: Asjad Hussain <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 24 May 2020 04:34:58 -0700 (MST)

Hi team, 

any update? 

Regards, 
Asjad 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, 19 May, 2020 21:49:24 
Subject: Re: missing item/6473035503 

Hi Team, 

Any update?. 

Regards 
Shakeeb 

From: "Seeta Seeta" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Sent: Thursday, 16 April, 2020 18:51:25 
Subject: Re: missing item/6473035503 

Hi Sagaya, 

In the below case the cutsomer is complaining about the missing item which is:161087554 - - Juniors Omega Baby Walker SAR124.00. The agent has already esclated the case and the last update was done by your side itself but after that, we haven't received any update on the case. 

Can you please check this case on a priority basis as customer is constantly chasing us for his missing item. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 16 April, 2020 12:15:22 
Subject: missing item/6473035503 

Hi team, 

Problem Statement: (Missing items) 
Order Date : Mar 26, 2020 
Order ID: 6473035503 
Tracking ID: S000721161296 and S000699423638 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 4 items but as per the customer he has only received 3 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side. 

Customer history: 1 ITEMS OUT OF 4 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The missing item is 161087554 - - Juniors Omega Baby Walker SAR249.00 

Regards 
Asjad.