Subject: FW: ORDER STILL NOT RECIEVE- 9779622515
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 21 May 2020 10:24:15 +0000

Hi Both,

Please send this voucher to the customer.

From: Raveen Sethupathy <[email-masked]>
Sent: Thursday, May 21, 2020 1:56 PM
To: Jessie Caparas <[email-masked]>; Vaibhav Ohri <[email-masked]>; Deepak Damodaran <[email-masked]>; Varun Sharma <[email-masked]>; Splash Dml <[email-masked]>; Anwar P. Panery <[email-masked]>; Splash Splashrdcecom <[email-masked]>; Escalations Dxbteam <[email-masked]>; Dipesh Regmi <[email-masked]>; Aji Chacko <[email-masked]>; Kiranraju Nair <[email-masked]>; [email-masked]
Cc: Umar Siddiqui <[email-masked]>; Vibhay Kumar Sharma <[email-masked]>; Atul Bhatia <[email-masked]>
Subject: Re: ORDER STILL NOT RECIEVE- 9779622515

Hi Jessie,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: N24-7FSB-E2A8-AN9A-F|Start Date: 21.05.2020 00:00:00|End Date: 21.11.2020 23:59:00

Type: Serial Voucher|Concept: SPLASH|Territory: UAE|Checkout Site: N/A

Value: 60 AED|Minimum Threshold Value: 65 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

--

Raveen Sethupathy

Digital Marketing Coordinator

Web Team | Landmark Group

m: +971566909499

t: +97145172141

________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 21, 2020 1:52 PM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Splash Dml <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>; Kiranraju Nair <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: Umar Siddiqui <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>; Atul Bhatia <[email-masked]<mailto:[email-masked]>>
Subject: RE: ORDER STILL NOT RECIEVE- 9779622515

@[email-masked]<mailto:[email-masked]> @Raveen Sethupathy<mailto:[email-masked]>

Reminder on the voucher please.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 20, 2020 5:23 PM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Splash Dml <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>; Kiranraju Nair <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: Umar Siddiqui <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>; Atul Bhatia <[email-masked]<mailto:[email-masked]>>
Subject: RE: ORDER STILL NOT RECIEVE- 9779622515
Importance: High

@Varun Sharma<mailto:[email-masked]> has been informed and compensated as well due to the delay and inconvenience.

@[email-masked]<mailto:[email-masked]> @Raveen Sethupathy<mailto:[email-masked]>

Please issue a Splash voucher worth AED 60 with a threshold of AED 65 valid for 6 months.

From: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 20, 2020 4:12 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Splash Dml <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>; Kiranraju Nair <[email-masked]<mailto:[email-masked]>>
Cc: Umar Siddiqui <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>; Atul Bhatia <[email-masked]<mailto:[email-masked]>>
Subject: Re: ORDER STILL NOT RECIEVE- 9779622515

Hi Jessie

We received the order from the concept today.

It will be delivered tomorrow.

Regards

Vaibhav ohri

________________________________

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 20 May 2020 13:13
To: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Splash Dml <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Kiranraju Nair <[email-masked]<mailto:[email-masked]>>
Cc: Umar Siddiqui <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>; Atul Bhatia <[email-masked]<mailto:[email-masked]>>
Subject: RE: ORDER STILL NOT RECIEVE- 9779622515

Thanks @Deepak Damodaran<mailto:[email-masked]>

@Vaibhav Ohri<mailto:[email-masked]> @Kiranraju Nair<mailto:[email-masked]>

For the below tracking ID - let's push for tomorrow's delivery.

From: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 20, 2020 2:11 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Splash Dml <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>
Cc: Umar Siddiqui <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>; Atul Bhatia <[email-masked]<mailto:[email-masked]>>
Subject: RE: ORDER STILL NOT RECIEVE- 9779622515

Hi Jessie,

Tracking ID FP0520001335

Thanks & Regards,

Deepak Damodaran

Mob- No +971524307577

Tel No: 048164037

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 20, 2020 2:10 PM
To: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Splash Dml <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>
Cc: Umar Siddiqui <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>; Atul Bhatia <[email-masked]<mailto:[email-masked]>>
Subject: RE: ORDER STILL NOT RECIEVE- 9779622515
Importance: High

@Varun Sharma<mailto:[email-masked]> we are unable to make any manual refunds this is why we are pushing for delivery (system limitation in Hybris and JIRA wont be able to do it either)

Anyhow, since order has been shipped lets push the delivery partner.

@Deepak Damodaran<mailto:[email-masked]> what is the tracking ID? It is not reflecting in Hybris

From: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 20, 2020 1:54 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Splash Dml <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>
Cc: Umar Siddiqui <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>; Atul Bhatia <[email-masked]<mailto:[email-masked]>>
Subject: RE: ORDER STILL NOT RECIEVE- 9779622515

Hi Varun,

Order has shipped we will handover to Last mile because its Last Mile order as per them it will deliver tomorrow.

Thanks & Regards,

Deepak Damodaran

Mob- No +971524307577

Tel No: 048164037

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 20, 2020 1:11 PM
To: Splash Dml <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>
Cc: Umar Siddiqui <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>; Atul Bhatia <[email-masked]<mailto:[email-masked]>>
Subject: RE: ORDER STILL NOT RECIEVE- 9779622515

@Deepak Damodaran<mailto:[email-masked]>- why is there no response on this.

@Jessie Caparas<mailto:[email-masked]>- can we initiate refund on this please, as the customer is suffering due to our mistakes.

From: Splash Dml <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 20, 2020 12:25 PM
To: Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>
Cc: Umar Siddiqui <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>; Atul Bhatia <[email-masked]<mailto:[email-masked]>>
Subject: RE: ORDER STILL NOT RECIEVE- 9779622515

Dear Varun,

Please update the final decision on order status ?? Are we dispatching the order today (please share dispatch details ) else refund the payment and confirm. customer need to be updated  else he will come to store in evening.

Splash Dubai Mall

Jaya

Board Line: +971 4 325 3542
Mob: +971 528421640
E-mail: [email-masked]<mailto:[email-masked]>
Address: P.O. Box 26881, Dubai, UAE
www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C523f539cf8024374042d08d7fd6d23e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637256517504197610&sdata=7YYDjIX9LfeVErc2Ezk41JuN70u%2FgvaZE%2FpHFxgqU5g%3D&reserved=0> | www.landmarkgroupme.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroupme.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C523f539cf8024374042d08d7fd6d23e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637256517504197610&sdata=g9cvcuBiycBplCrcECMzZ4OzUTBc7k89WQcKQ4koh6M%3D&reserved=0>

From: Anwar P. Panery <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 20, 2020 10:28 AM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Splash Dml <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>
Cc: Umar Siddiqui <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>; Atul Bhatia <[email-masked]<mailto:[email-masked]>>
Subject: RE: ORDER STILL NOT RECIEVE- 9779622515

Deepak, check this order and update me the status urgently

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 20, 2020 10:12 AM
To: Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Splash Dml <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>
Cc: Umar Siddiqui <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>; Atul Bhatia <[email-masked]<mailto:[email-masked]>>
Subject: RE: ORDER STILL NOT RECIEVE- 9779622515

Dear @Anwar P. Panery<mailto:[email-masked]>

As the query states, Order has not been received by the customer.

Order not dispatched since Apr 24.

Order number is 9779622515.

Best

Varun

From: Anwar P. Panery <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 20, 2020 9:56 AM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Splash Dml <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>
Cc: Umar Siddiqui <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>; Atul Bhatia <[email-masked]<mailto:[email-masked]>>
Subject: RE: ORDER STILL NOT RECIEVE- 9779622515

Dear Varun, please specify your concern, Is this customer not received orders OR refund ?

Also share some data of your query

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 19, 2020 6:24 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Splash Dml <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>
Cc: Umar Siddiqui <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>; Atul Bhatia <[email-masked]<mailto:[email-masked]>>
Subject: RE: ORDER STILL NOT RECIEVE- 9779622515

Adding @Aji Chacko<mailto:[email-masked]> and @Anwar P. Panery<mailto:[email-masked]>- we are not getting a reply from the WH team on this pending order.

The customer is chasing this and not getting an update from us.

Best

Varun

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 19, 2020 6:16 PM
To: Splash Dml <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Umar Siddiqui <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>
Subject: RE: ORDER STILL NOT RECIEVE- 9779622515
Importance: High

@Deepak Damodaran<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]>

Please do update us urgently

We wont be able to update the customer without any further details.

Telling the customer there might be a tech issue from April 24 wouldn't make sense.

No consignments are even updated in this order.

FYI @Varun Sharma<mailto:[email-masked]>

From: Splash Dml <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 19, 2020 6:07 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Umar Siddiqui <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>
Subject: Re: ORDER STILL NOT RECIEVE- 9779622515

Dear Jessie ,

Customer is very angry and coming to store and complaining regarding same as there is no update to him yet and money is being deducted .

Please update the order status. He wants the items anyhow .

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C523f539cf8024374042d08d7fd6d23e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637256517504207609&sdata=6uUI193d7B0cM6bXzQmh%2FxE6U5kCu7dqWxUCchSFC1U%3D&reserved=0>

________________________________

From: Splash Dml
Sent: Monday, May 18, 2020 5:08:57 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Umar Siddiqui <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>
Subject: RE: ORDER STILL NOT RECIEVE- 9779622515

Dear Deepak/ Dipesh,

Please revert on below order status, Customer has been calling store again and again,

Splash Dubai Mall

Jaya

Board Line: +971 4 325 3542
Mob: +971 528421640
E-mail: [email-masked]<mailto:[email-masked]>
Address: P.O. Box 26881, Dubai, UAE
www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C523f539cf8024374042d08d7fd6d23e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637256517504217600&sdata=XPcq3omeULe2xq2tm7G7FfS0%2BfcJ4iSzC5vmctaOjQA%3D&reserved=0> | www.landmarkgroupme.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroupme.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C523f539cf8024374042d08d7fd6d23e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637256517504217600&sdata=GF%2F5aZ9xvUtUKJcd86YiYXZYVHxS5ye758Nmb96vWYo%3D&reserved=0>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 18, 2020 1:29 PM
To: Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Umar Siddiqui <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>; Splash Dml <[email-masked]<mailto:[email-masked]>>
Subject: RE: ORDER STILL NOT RECIEVE- 9779622515
Importance: High

@Dipesh Regmi<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]>

Can you please check why this is still not yet handed over to courier partner?!

From: Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 18, 2020 12:35 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Umar Siddiqui <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>; Splash Dml <[email-masked]<mailto:[email-masked]>>
Subject: RE: ORDER STILL NOT RECIEVE- 9779622515

Dear Jessie,

Below order already shipped to handover  conLoc  ,

Thank you and best regards

   Gobind Khatri

Splash Ecom

 Dubai, UAE

Landline No 04 821 5833

https://www.splashfashions.com/ae/en<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.splashfashions.com%2Fae%2Fen&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C523f539cf8024374042d08d7fd6d23e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637256517504227600&sdata=aZ2Z%2Bk507RLiaxqTh4lrnQeSHR4LeBHuD0O1xEnwiuc%3D&reserved=0>

From: Jessie Caparas
Sent: Monday, May 18, 2020 12:31 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>
Cc: Umar Siddiqui <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>; Splash Dml <[email-masked]<mailto:[email-masked]>>
Subject: RE: ORDER STILL NOT RECIEVE- 9779622515
Importance: High

@Varun Sharma<mailto:[email-masked]>

This is still not dispatched from DC since April 24!

@Splash Splashrdcecom<mailto:[email-masked]> please update why this order is still not processed and dispatched?!

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 18, 2020 12:20 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Umar Siddiqui <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>; Splash Dml <[email-masked]<mailto:[email-masked]>>
Subject: FW: ORDER STILL NOT RECIEVE- 9779622515

Dear @Jessie Caparas<mailto:[email-masked]> and @Escalations Dxbteam<mailto:[email-masked]>- please support on the blow customer query.

From: Splash Dml <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 17, 2020 8:51 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Umar Siddiqui <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>; Salman Khan <[email-masked]<mailto:[email-masked]>>
Subject: FW: ORDER STILL NOT RECIEVE- 9779622515

Dear Varun,

As discussed with you kindly find the attached customer order details, which hasn't been delivered yet and its been over 3 weeks. Please check and update the order status asap.

Splash Dubai Mall

Jaya

Board Line: +971 4 325 3542
Mob: +971 528421640
E-mail: [email-masked]<mailto:[email-masked]>
Address: P.O. Box 26881, Dubai, UAE
www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C523f539cf8024374042d08d7fd6d23e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637256517504237594&sdata=AOAqzxMajcIsYHRRhaFp0zXuOH7CIFKQZOWriVst3BM%3D&reserved=0> | www.landmarkgroupme.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroupme.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C523f539cf8024374042d08d7fd6d23e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637256517504237594&sdata=fyXv6O6dZ%2FOhSGVpIdZ0CNxUe9YubTrlFmxx%2F8LBaKY%3D&reserved=0>

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