Subject: RE: missing item 6474198212
From: Sagaya Suresh Kumar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Ali <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sachin Maheshwari <[email-masked]>, Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Thu, 21 May 2020 06:39:01 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

As per courier confirmation shipment delivery full.

Please find the attachment mail.

Regards
Sagaya Suresh
+966 565165997
Ext : 4650
From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, May 20, 2020 3:53 PM
To: Sagaya Suresh Kumar <[email-masked]>; Jed Conlocops2 <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ammar Ali <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Re: missing item 6474198212

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ammar Ali" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 17 May, 2020 05:46:46
Subject: missing item 6474198212

Hi Team,

Problem Statement – missing item
Order ID – 6474198212
Tracking ID : S000780507807
Assistance Required – missing item

The order was placed on Mar 29, 2020, However. customer is complaining that he did not receive one item of his order and as per the consignments this items has been delivered under this tracking number S000780507807 so kindly check on that and advise

Items which is missing
161759039 - - Juniors Wemley Playpen with Carry Bag

Regards,
Ammar Ali
Customer support

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Missing item/6474198212
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 21 Apr 2020 14:51:29 +0000

External email sender, please take precaution.

Dear Team,

As per the system, this order was delivered in full. Please confirm that the item was dispatched from your end.

Best Regards,

Mohammad Al-Majali
Customer Care
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=02%7C01%7CSagaya.Kumar%40landmarkgroup.com%7Cb22387820d164abfc28a08d7e60379cb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637230774922802851&sdata=%2FP9xSrXr0GbEf2wTd%2Bn8wJu16JmzC4R6JlnnpW2HON4%3D&reserved=0>
M: 800 SHIPA
www.shipa.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&data=02%7C01%7CSagaya.Kumar%40landmarkgroup.com%7Cb22387820d164abfc28a08d7e60379cb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637230774922812818&sdata=4ECQymbn6Nc0sWuL5gkWrPkXO2mssqtaZrGg7cZ1iKU%3D&reserved=0>

  _____

From: CST000000006 Shipa Customer Customer <[email-masked]>
Sent: 16/4/2020 5:52 PM GMT+04:00
To: [email-masked]; [email-masked]; [email-masked]; [email-masked]
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]
Subject: Re: Missing item/6474198212

Dear @Amr Essam<mailto:[email-masked]>

Please check and update this missing carton box delivery status

Revert on urgent

Tracking ID : S000780507807

Regards
Sagaya Suresh

Sent from Outlook Mobile<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fblhgte&data=02%7C01%7CSagaya.Kumar%40landmarkgroup.com%7Cb22387820d164abfc28a08d7e60379cb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637230774922812818&sdata=39%2F2WfYCk2pOCyQQIchxiz8HhjDvcitdp%2F4pqi4IT5A%3D&reserved=0>

  _____

From: Seeta Seeta <[email-masked]>
Sent: Thursday, 16 April 2020, 3:27 pm
To: Sagaya Suresh Kumar; Jed Conlocops2; Ramesh Gottimukkala
Cc: Apoorv Joshi; Shakeeb Arsalan; Fauzan Ahmad, Musalman; Ammar Ali; Sree Adhikessavan; Escalations Dxbteam
Subject: Re: Missing item/6474198212

External email sender, please take precaution.

Hi Team,

With reference to the order number:6474198212, the customer is complaining about 1 missing item from her order. The item was shipped through SHIPA Courier and we have already checked the concer with them and they have confirmed that they delivered the full order.

So we request you to check whether the item was shipped from our warehouse or not. the item is : 161759039 - - Juniors Wemley Playpen with Carry Bag Item cost (SAR263.00). If the item was delivered, so do let us know what action do we have to take in this case.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Ammar Ali" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Sent: Thursday, 16 April, 2020 14:57:01
Subject: Missing item/6474198212

Hi Team,

Problem Statement – Missing item
Order ID – 6474198212
Tracking ID : S000780507807
Assistance Required – Missing item

Order was placed on: Mar 29, 2020,However. customer is complaining that he did not receive one item of his order and as per the consignments this items has been delivered under this tracking number S000780507807 so kindly check on that and advise

Items which is missing
161759039 - - Juniors Wemley Playpen with Carry Bag Item cost (SAR263.00)

Regards,
Ammar Ali
Customer support
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com