Subject: Re: refund issue
From: Shakeeb Arsalan <[email-masked]>
To: Hafizullah Lsm <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 20 May 2020 02:59:13 -0700 (MST)

The Order was cancelled before we capture the amount, ask the customer to check with the bank. 

tell the customer that : 
Please note that the transaction has only been authorized and the order got cancelled due to item out of stock before the amount is captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank. 

If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information. 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 16 May, 2020 13:53:52 
Subject: refund issue 

Hi Team 

Problem Statement: Refund issue 

Order Date : 13/4/2020 
Order ID: 6481405882 
Payment Transactions: Cancel 

Assistance Required: Need clarification abut refund 

Issue Description: The order was created on 13/4/2020 but and canceled due to out of stock and Payment Transactions mode is only AUTHORIZATION not CAPTURE and the customer wants refund form us. 

​ 
Regards 
Hafizullah