Subject: Re: Manual Refunds Sheet
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Saurabh Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Wed, 20 May 2020 01:32:56 -0700 (MST)

Hi Jessie, 

The Google sheet has been created and shared with the agents to start filling up the details. 

[ https://docs.google.com/spreadsheets/d/1vveLoKJeQGAhz4u9yCon0WOMQxN6Ku_aJ-6YAF1OoOI/edit#gid=0 | https://docs.google.com/spreadsheets/d/1vveLoKJeQGAhz4u9yCon0WOMQxN6Ku_aJ-6YAF1OoOI/edit#gid=0 ] 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Tuesday, 19 May, 2020 19:11:04 
Subject: Manual Refunds Sheet 

Hi Team, 

As discussed, please create a google sheet tracker as per the attached file. 

Let’s ensure all agents are clear with the type of cases they need to add in this sheet. It should fall under these reasons only: 

    * Delivery TAT exceeded 
    * Reverse pick up done, return not received in WH 
    * Return received in WH, refund not processed 
    * Invalid AWB, unable to track 
    * NDR initiated by courier, not received in WH 
    * NDR received in WH, refund not processed 

For other normal cases, please follow SOP. 

For any clarification, please let me know. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

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