Subject: RE: Defective Product delivered - "6470394981"
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Suvadeep Saha <[email-masked]>, Sree Adhikessavan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>
Date: Wed, 20 May 2020 04:31:21 +0000

Pls process return & refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, May 19, 2020 8:16 PM
To: Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Sisodia <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Re: Defective Product delivered - "6470394981"

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 15 May, 2020 15:51:50
Subject: Defective Product delivered - "6470394981"

Hi Team,

Please look into this case as there has been no response from the concerned team after multiple escalations.

Problem Statement: Defective Product delivered

Order Date: Mar 17, 2020
Order ID: 6470394981
Tracking ID: 00000080016472709

Assistance Required: Arrange for exchange or repair of the product.

Issue URL: https://landmarkgroupservice.freshdesk.com/a/tickets/587822<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fa%2Ftickets%2F587822&data=02%7C01%7Csachin.maheshwari%40landmarkgroup.com%7Ce123df4d550b4ecf332c08d7fc0ff0c8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637255017718671991&sdata=Wd0bfnVW%2FTsvqb3j26QqSlBcv5%2FA9Ny7Vs5prD%2BLKWM%3D&reserved=0>

Video cannot be attached as exceeds the maximum limit but you can check on the link above.

Issue Description: Customer claims, she has received the defective product in place of the cradle. In video have only shown you about the sound but also it is pulling down at one side of the cradle

Please arrange an exchange or repair for the following product asap and at the earliest.

Wrong Item: 158119983 - - Juniors Cradle

Cost Of the Item: SAR 519.00

Thanks for your help and assistance.

Regards,
Abhishek Sisodia

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