Subject: Re: Refund issue: Case id - 642502 Order Number: 6471820264
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 19 May 2020 09:56:25 -0700 (MST)

Hi Sachin, 

Case id - 642502 
Order Number: 6471820264 
Order Created: 3/22/2020 
AWB - 3418889076733 
Total Shipment price is : SAR 554.00 
Problem statement : Customer placed the order on 22nd of Mar, and out of 18 Items 12 items have been shipped with Fetcher under the tracking ID : 3418889076733 and since then the order is with them and never delivered, We asked them so many times to arrange the delivery but there answer was (( We are doing returns in all shipments except Riyadh and Mecca at the moment,Since your return destination is in Riyadh, we cannot return the shipments now )) but the order has not been returned and is with them till now. 

Assistance required : Please provide us approval in order to refund the customer. 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 15 May, 2020 18:27:02 
Subject: Refund issue: Case id - 642502 Order Number: 6471820264 

Hi Team, 

Kindly note that as per the courier team it is neither possible to deliver the shipment to the customer nor return it to the warehouse. 

The customer is threatening that he will raise the complaint against us in the ministry of commerce. 

Problem statement - The customer wants his refund 

Case id - 642502 
Order Number: 6471820264 
Order Created: 3/22/2020 
AWB - 3418889076733 

Assistance required: We request you to please approve the refund for the below shipment as per the customer request and to avoid the compliant. 

Regards, 
Manish