Subject: Re: Late Shipping
From: Shakeeb Arsalan <[email-masked]>
To: Mustafa <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 19 May 2020 09:07:06 -0700 (MST)

Hi Mustafa, 

Confirm with the customer whether he wants the order to be delivered after the lockdown is lifted or he wants to cancel and get the refund. 
If he goes with the cancellation add the required details to the manual refund sheet 
(the sheet will be shared with u soon) 

From: "Mustafa" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 15 May, 2020 15:20:10 
Subject: Late Shipping 

Hi Team, 

Problem Statement: Late Shipping 
Order Date : 16 Apr 2020 
Order ID: 8378201484 
Tracking ID: 100041438935 
Assistance Required: Need Urgent Delivery 
Issue Description: Customer placed order on 16 Apr and till now he/she has not received the order. As per the hybris the order status is shipped. 
Customer is chasing us for his/her order so we request you to expedite the delivery date asap. 

Regards, 
Mustafa Alawdi