Subject: Refund issue- 9768676487
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 19 May 2020 05:18:46 -0700 (MST)

Hi Team, 

Ticket number: 760735 
Problem Statement: Refund issue 
Order Date: Jan 28, 2020 
Order ID: 9768676487 
RMA: 42872918 

Assistance Required: Need urgent refund. 

Issue Description: The refund status is showing the "BANK_TRANSFER_IN_PROGRESS" and we have already escalated this case to concern team but did not get any response so far. 

Kindly check and update as the customer is chasing us for her refund. 

Thank you for your help! 

Regards, 
Shivani