Subject: Refund issue- 8374114102
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 19 May 2020 03:31:04 -0700 (MST)

Hi Team, 

Ticket number: 797604 
Problem Statement: Refund issue 
Order Date: Mar 25, 2020 
Order ID: 8374114102 
RMA: 42947010 

Assistance Required: Need urgent refund. 

Issue Description: The refund for this order is showing "BANK_TRANSFER_IN_PROGRESS" and we have updated the customer bank details. 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and advise. 

Thank you for your help! 

Regards, 
Shivani