Subject: Re: Late refund - 9773946877
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 19 May 2020 03:20:15 -0700 (MST)

Hi Team, 

Here is the new RMA: 43087045 

Regards, 
Shivani 

From: "Deepak Damodaran" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Con Loc" <[email-masked]>, "Dipesh Regmi" <[email-masked]> 
Cc: "Shivani Rani" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Anwar P. Panery" <[email-masked]>, "Rasal Rana" <[email-masked]> 
Sent: Thursday, May 14, 2020 7:39:33 PM 
Subject: RE: Late refund - 9773946877 

Hi Fauzan, 

Regarding the order RMA is not showing in the system to process the returns. 

Thanks & Regards, 

Deepak Damodaran 

Mob- No +971524307577 

Tel No: 048164037 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Thursday, May 14, 2020 12:41 AM 
To: Con Loc <[email-masked]>; Dipesh Regmi <[email-masked]>; Deepak Damodaran <[email-masked]> 
Cc: Shivani Rani <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Late refund - 9773946877 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to order # 9773946877 

RMA: 42960012 

Tracking ID: 45903634744 

As per the Aramex website the return items has been returned to WH on 13 Apr 2020 and till now the RMA not processed kindly check and process the RMA asap and update us. 

Thank you for your help. 

Regards, 

Fauzan 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 10 May, 2020 16:32:09 
Subject: Late refund - 9773946877 

Hi Team, 

Ticket number: 569832 
Problem Statement: Late refund 
Order Date: Mar 23, 2020 
Order ID: 9773946877 
RMA: 42960012 
AWB: 45903634744 

Assistance Required: Need urgent refund. 

Issue Description: The customer raised a return request for 2 items and as per customer he handed over item to the courier team and delivered to warehouse on 13 April, 2020. 

But according to the Hybris the refund has been not processed yet. 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and update as the customer is chasing us for his refund. 

Thank you for your help! 

Regards, 
Shivani 

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