Subject: Re: Order ID 6472694143 Sadad MOC
From: Shakeeb Arsalan <[email-masked]>
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Arjun Thapa <[email-masked]>, Mohd Zafar <[email-masked]>, Mohammed Athar <[email-masked]>
Date: Mon, 18 May 2020 23:55:30 -0700 (MST)

Hi Mahmoud, 

Customer has shared with us the following details: 

- The account holder's name : Ryouf Abdel-Moaty Al-Mutairi 
- Account No : 241000010006080397197 
- The name of the bank : Al-Rajhi 
- IBAN : SA8980000241608010397197 
- Account type : personal account 
- Branch : Sharurah 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Arjun Thapa" <[email-masked]>, "Mohd Zafar" <[email-masked]>, "Mohammed Athar" <[email-masked]> 
Sent: Sunday, 17 May, 2020 22:36:34 
Subject: Re: Order ID 6472694143 Sadad MOC 

Hi Mahmoud, 

Mail has been sent to the customer, Will update u once he reverts. 

Regards 
Shakeeb 

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Arjun Thapa" <[email-masked]>, "Mohd Zafar" <[email-masked]>, "Mohammed Athar" <[email-masked]> 
Sent: Sunday, 17 May, 2020 14:04:45 
Subject: RE: Order ID 6472694143 Sadad MOC 

Hi team, 

Please drop mail to customer asking for bank details, 

From: Mohammed Athar <[email-masked]> 
Sent: Sunday, May 17, 2020 10:50 AM 
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Arjun Thapa <[email-masked]>; Mohd Zafar <[email-masked]> 
Subject: RE: Order ID 6472694143 Sadad MOC 

Hi Mahmoud, 

The below request could not be processed as its L3 failed.Kindly provide the customer bank details to proceed with manual refund. 

	

6472694143 	

17-May-20 	

SADAD 	

SADAD ONLINE 	

	

SADAD 	

P1000000000004637093 	

Pending 	

354.60 	

L3 failed 

Thanks & Regards, 

Athar Mohammed, 

From: Mohammed Athar 
Sent: Sunday, May 17, 2020 4:35 AM 
To: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Arjun Thapa < [ mailto:[email-masked] | [email-masked] ] >; Mohd Zafar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Order ID 6472694143 Sadad MOC 

Hi Mahmoud, 

I will process the request in todays batch & will confirm you once L3 is done. 

Thanks & Regards, 

Athar Mohammed, 

From: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, May 16, 2020 12:58 PM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] >; Arjun Thapa < [ mailto:[email-masked] | [email-masked] ] >; Mohd Zafar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Order ID 6472694143 Sadad MOC 

Hi team, 

Any update 

From: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 14, 2020 7:44 PM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Arjun Thapa < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Order ID 6472694143 Sadad MOC 

Hi Athar, 

My mistake, order ID 6472694143 

From: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 14, 2020 6:58 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Arjun Thapa < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Order ID 6474089679 Sadad MOC 

Dear Mahmoud, 

I could not find the below ticket ID for the given order number. 

Please recheck & confirm. 

Thanks & Regards, 

Athar Mohammed, 

From: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 14, 2020 1:17 AM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] >; Arjun Thapa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order ID 6474089679 Sadad MOC 

Hi team, 

Please process refund for Ticket ID:06540597 

Mahmoud 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com