Subject: RE: Missing items 6478892648
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Jed Conlocops2 <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Sree Adhikessavan <[email-masked]>
Date: Mon, 18 May 2020 09:55:54 +0000

Process refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, May 17, 2020 7:39 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Jed Conlocops2 <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>
Subject: Re: Missing items 6478892648

External email sender, please take precaution.
Hi Sachin,

Problem Statement: (Missing items) / Refund Approval

Order Date : 07-Apr-2020
Order ID: 6478892648<callto:6478892648>
Missing Item : 160841623 - 160385556<callto:160841623%20-%20160385556> - 160810882 - 156261360<callto:160810882%20-%20156261360>
Tracking ID: S000887531416
The Price of Babyshop missing items : SAR 383.75
Assistance Required: Need Refund Approval.

Issue Description: Customer placed order for 14 items but as per the customer he/she has only received 10 items, Under the consignment details we can see that all 14 items has been shipped/Delivered from our side.
Customer's History : Customer is with us since Nov 2019 and is having 6 completed orders with us, However it is the first time reporting for missing items.

We have been escalating the case to the WH since 7th of May and we did not get any confirmation if the items have been shipped or not.

Note : Customer raised a complaint and this its NO 1158531

Regards,
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 13 May, 2020 13:31:29
Subject: Missing items  6478892648

Hi Team,

Problem Statement: (Missing items)

Order Date : 07-Apr-2020
Order ID: 6478892648
Missing Item : 160841623 - 160385556 - 160810882 - 156261360
Tracking ID: S000887531416
Assistance Required: Need missing item

Issue Description: Customer placed order for 14 items but as per the customer he/she has only received 10 items, Under the consignment details we can see that all 14 items has been shipped/Delivered from our side.

Please confirm has the item mentioned above been shipped with the order or not ?

Note : Customer raised a complaint and this its NO 1158531

Regards,
Shakeeb

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