Subject: delivered on wrong address
From: Mohd Ahsan <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Sun, 17 May 2020 19:31:26 -0700 (MST)

Hi Team, 

Problem Statement: Order Delivered! on wrong address 
Order Date : 25/04/2020 
Order ID: 6486110147 
Tracking ID: FP04290001256 

Issue Description: as per the status on Hybris the order has been delivered to the customer on 08/05/2020 but the Customer complaining that he has not received the order! 

after placing the order on 25/042020 he requested to update his contact number which I escalated it to the Courier on 07/05/2020. 

number on hybris : 966556635163 
Customer`s new number: ​966566301633 

Kindly check this concern and resolve the case 

Regards, 
Mohammad A