Subject: New comment - [#969129] Click & Collect
From: Splash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 17 May 2020 12:06:46 +0000

There is a new comment in the ticket submitted by Ahmad Hammoud to HelpSPAE   Comment added by : Mohammad Shababe Quamar  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Thanks <a id="OWAAM723F0612451041819F297595F6E9C389" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Qazi Mohammed</span></a>
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<div class="MsoNormal">Looping in <a id="OWAAME5231DB58A4E4929BDA60B5DD99A242A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Seeta Seeta</span></a>
<a id="OWAAMB78B98FD5E864D0CB9E74344014AB450" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Fauzan Ahmad, Musalman</span></a>
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<div class="MsoNormal">Please have a look into this, inform to team follow the proper escalation matrix, if there is any issue regarding UAE, don’t looped to CP KSA team.</div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">Shababe Quamar</div>
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<div>From: Qazi Mohammed &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, May 16, 2020 1:47 PM<br>
<b>To:</b> Splash &lt;[email-masked]&gt;; Splash Shj &lt;[email-masked]&gt;; Anwar Abdullah &lt;[email-masked]&gt;; Mohammad Shababe Quamar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#969129] - Click &amp; Collect</div>
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<div class="MsoNormal">Hi <a id="OWAAM09F24D58B03D44FA9A1DF41C6B852F3A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammad Shababe Quamar</span></a>,</div>
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<div class="MsoNormal">Please have a look into below issue.</div>
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<div class="MsoNormal">May be this order  belongs to Splash DXB</div>
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<b>From:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, May 15, 2020 1:56 PM<br>
<b>To:</b> Splash Shj &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anwar Abdullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#969129] - Click &amp; Collect</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement:  Cancel the order<br>
Order Date : Apr 9, 2020<br>
Order ID: ​9781879032<br>
Tracking ID: ​100015685,202005102443039</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Store ID: Splash30001<br>
Assistance Required: Customer wish to cancel the order<br>
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Issue Description: ​Customer wish to cancel the order, as he will not be coming to pick up the order. Please mark the order as NDR and process the refund.</span></div>
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Regards,<br>
Nikhil</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">969129:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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