Subject: Re: missing items//6484208002
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Shadab Ahamad <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 16 May 2020 04:16:50 -0700 (MST)

Hi Team, 

With refernce to the order number: 6484208002, The customer placed the order for 7 items and as per the hybris all items has been delivered. However, the customer is claiming that she has only received 1 item out of 7 items. 

The missing items are: 
162188682 - - Printed Night Gown with V-neck and Flared Sleeves 
153859534 - Wax Lyrical - Colony English Lavender Diffuser - 100 ml 
156414931 - - MOLTO Kitchen Studio 
162205645 - - Giggles Printed Round Neck T-shirt and Pyjama Set 
162205657 - - Giggles Floral Print T-shirt and Pyjama Set 
162122799 - - Disney Daisy Duck Print T-shirt and Pyjama Set 

So we request you to check and let us know whether the above item were shipped or not from our warehouse. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shadab Ahamad" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 16 May, 2020 16:08:13 
Subject: missing items 

Hi Team, 

Problem Statement: Missing items 
Order Date : Apr 20, 2020 
Order ID: 6484208002 
Tracking ID: S000986967828 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 7items but as per the customer she has only received 1 items, Under the consignment details we can see that all 7 items has been Delivered from our side. 

The missing item is: 
1\ 162122799 - - Disney Daisy Duck Print T-shirt and Pyjama Set (quantity 1) 
2\ 162205657 - - Giggles Floral Print T-shirt and Pyjama Set (quantity 1) 
3\ 162205645 - - Giggles Printed Round Neck T-shirt and Pyjama Set (quantity 1) 
4\ 156414931 - - MOLTO Kitchen Studio (quantity 1) 
5\ 153859534 - Wax Lyrical - Colony English Lavender Diffuser - 100 ml (quantity 1) 
6\ 162188682 - - Printed Night Gown with V-neck and Flared Sleeves (quantity 1) 

Regards, 
Shadab