Subject: RE: Missing item// 6483893136
From: Sagaya Suresh Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, ALL RUH OPS - Landmark <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 16 May 2020 08:52:06 +0000

@ALL RUH OPS - Landmark<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]>

Please check and update this order delivery status.

Regards
Sagaya Suresh
+966 565165997
From: Seeta Seeta <[email-masked]>
Sent: Saturday, May 16, 2020 10:52 AM
To: Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing item// 6483893136
Importance: High

External email sender, please take precaution.
HI Team,

With reference to the order number:6483893136, the customer placed the order for 4 items and as per the hybris all the items has been delivered under tracking number:45767166325. However,the customer is claiming that he has not received 1 item which is : 162056767 - - Juniors Tuff Deluxe Rocker with Canopy,

So we request you to look ino this case and assist us.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 16 May, 2020 12:43:43
Subject: Missing item// 6483893136

Hi Team,

Kindly check with relevant team for the missing item in the following case.

Hi Team,

Problem Statement: (Missing items)

Order Date : 19-Apr-2020
Order ID: 6483893136
Tracking ID: 45767166325
Assistance Required: Need missing item
Issue Description: The customer placed order for 4 items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 4 items have been shipped/Delivered from our side.
The customer history: 1 ITEMS OUT OF 4 IS MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.
The missing item is 162056767 - - Juniors Tuff Deluxe Rocker with Canopy the cost of the item is SAR 249.00.

Regards,
Algaily

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