Subject: RE: Late Delivery
From: Pervais Iqbal <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, Usman Aslam Qadri <[email-masked]>, Key Accounts - KSA <[email-masked]>, CS E-Commerce Support <[email-masked]>
Date: Sat, 16 May 2020 07:55:54 +0000

Dear Team,

Please be informed that below mentioned shipment is on hold at below mentioned location/branch due to in-sufficient/in-complete address, therefore you are requested coordinate with consignee for collection or advice if you still need doorstep delivery. I may add here that shipment was moved to branch, therefore we have to retrieve the same for doorstep delivery & this process will take time (24 to 48 hours) to move the shipment towards station and arrange delivery to customer point.

KSA 41184 - RMA Rumah The Old Court St.

Thanks in advance for your support and consideration please.

Regards,

mALIK pERVAIZ IQBAL

Key Accounts Executive

Customer Service
Riyadh - Kingdom of Saudi Arabia

T

+966 11 4633999

EXT

8302

E

[email-masked]<mailto:[email-masked]>

[SMSA EXPRESS]<http://www.smsaexpress.com/>

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From: Fauzan Ahmad . Musalman [mailto:[email-masked]]
Sent: Thursday, May 14, 2020 9:05 PM
To: Usman Aslam Qadri; Key Accounts - KSA; CS E-Commerce Support
Cc: escalations dxbteam; Seeta Seeta; Apoorv Joshi; Shakeeb Arsalan
Subject: Re: Late Delivery
Importance: High

Hi Team,

We are still waiting an update on below case, kindly check and help us to close this case.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]>
To: "uqadri" <[email-masked]>
Cc: "keyaccounts-ksa" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Sunday, 10 May, 2020 23:06:53
Subject: Late Delivery

Hi Team,

Problem Statement: Late Delivery
Order Date : Apr 1, 2020
Order ID:  6475883598
Tracking ID: 290083687727
Assistance Required: Need Urgent Delivery
Issue Description: The order was shipped from our side on 4/6/20  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

Regards,
Fauzan