Subject: Re: Missing item// 6483893136
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Algaili Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 16 May 2020 00:51:34 -0700 (MST)

HI Team, 

With reference to the order number:6483893136, the customer placed the order for 4 items and as per the hybris all the items has been delivered under tracking number:45767166325. However,the customer is claiming that he has not received 1 item which is : 162056767 - - Juniors Tuff Deluxe Rocker with Canopy, 

So we request you to look ino this case and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Algaili Ahmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Saturday, 16 May, 2020 12:43:43 
Subject: Missing item// 6483893136 

Hi Team, 

Kindly check with relevant team for the missing item in the following case. 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : 19-Apr-2020 
Order ID: 6483893136 
Tracking ID: 45767166325 
Assistance Required: Need missing item 
Issue Description: The customer placed order for 4 items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 4 items have been shipped/Delivered from our side. 
The customer history: 1 ITEMS OUT OF 4 IS MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The missing item is 162056767 - - Juniors Tuff Deluxe Rocker with Canopy the cost of the item is SAR 249.00. 

Regards, 
Algaily