Subject: Refund issue: Case id - 642502 Order Number: 6471820264
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 15 May 2020 05:57:02 -0700 (MST)

Hi Team, 

Kindly note that as per the courier team it is neither possible to deliver the shipment to the customer nor return it to the warehouse. 

The customer is threatening that he will raise the complaint against us in the ministry of commerce. 

Problem statement - The customer wants his refund 

Case id - 642502 
Order Number: 6471820264 
Order Created: 3/22/2020 
AWB - 3418889076733 

Assistance required: We request you to please approve the refund for the below shipment as per the customer request and to avoid the compliant. 

Regards, 
Manish