Subject: Defective Product delivered - "6470394981"
From: Abhishek Sisodia <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 15 May 2020 03:21:50 -0700 (MST)

Hi Team, 

Please look into this case as there has been no response from the concerned team after multiple escalations. 

Problem Statement : Defective Product delivered 

Order Date: Mar 17, 2020 
Order ID: 6470394981 
Tracking ID: 00000080016472709 

Assistance Required : Arrange for exchange or repair of the product. 

Issue URL: [ https://landmarkgroupservice.freshdesk.com/a/tickets/587822 | https://landmarkgroupservice.freshdesk.com/a/tickets/587822 ] 

Video cannot be attached as exceeds the maximum limit but you can check on the link above. 

Issue Description : Customer claims, she has received the defective product in place of the cradle. In video have only shown you about the sound but also it is pulling down at one side of the cradle 

Please arrange an exchange or repair for the following product asap and at the earliest. 

Wrong Item: 158119983 - - Juniors Cradle 

Cost Of the Item: SAR 519.00 

Thanks for your help and assistance. 

Regards, 
Abhishek Sisodia