Subject: RE: Missing item- 9774787705
From: Deepak Damodaran <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Dipesh Regmi <[email-masked]>, Con Loc <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 15 May 2020 09:33:18 +0000

Hi Fauzan,

The shipment we have shipped in 03 Packages . Can you please confirm same from the customer , that they received 03 Packages or not. In 03 Packages we have shipped 13 Qty . The item ID 161311368 has cancelled.

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, May 14, 2020 3:23 PM
To: Deepak Damodaran <[email-masked]>; Dipesh Regmi <[email-masked]>; Con Loc <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Missing item- 9774787705
Importance: High

External email sender, please take precaution.
Hi Team,

We are still waiting for update on below case. kindly help us to close this case asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "deepak damodaran" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "con loc" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 7 May, 2020 04:15:29
Subject: Re: Missing item- 9774787705

Hi Team,

We are still waiting for update on below case. kindly help us to close this case asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "con loc" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 2 May, 2020 21:39:35
Subject: Re: Missing item- 9774787705

Hi Team,

The customer reported that she got her 4 items and still 5 items are missing.

The name of the items are:

161623967 - - Punch Studio Printed Large Rectangular Box AED 30 #2 quantity
161623968 - - Punch Studio Floral Print Rectangular Box AED 30 #2 quantity
161648043 - - Hair Brush with Patch Detail AED 7
161648042 - - Hair Brush with Applique Detail AED 7
161625041 - - Candy Brush Graphic Print Hair Brush AED 5

Kindly advise if we can process the refund for the above missing item or not as the value is less than 100 AED.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "con loc" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 April, 2020 21:45:01
Subject: Re: Missing item- 9774787705

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 April, 2020 13:19:23
Subject: Missing item- 9774787705

Hi Team,

Ticket number: 660628
Problem Statement: Missing item
Order Date : Mar 29, 2020
Delivery Date: 3 April, 2020
Order ID: 9774787705
Tracking ID: S000745168022
Assistance Required: Need missing item

Issue Description: Customer reported that she received one 1 item and all the other remaining 9 items are missing . However, we have shipped the all the items.

The name of the missing items are:

161855911 - - Textured Slip-On Ballerina Shoes with Heart Applique AED 72 #2 quantity
161398808 - - Polka Dot Pattern Almond Toe Ballerina AED 35
161623967 - - Punch Studio Printed Large Rectangular Box AED 30 #2 quantity
161623968 - - Punch Studio Floral Print Rectangular Box AED 30 #2 quantity
161648043 - - Hair Brush with Patch Detail AED 7
161648042 - - Hair Brush with Applique Detail AED 7
161625041 - - Candy Brush Graphic Print Hair Brush AED 5
162031755 - - Laser Cut Ballerina Shoes with Bow AED 20
161398801 - - Polka Dot Pattern Almond Toe Ballerina AED 35

Kindly check and update how many items have shipped in this order as courier team updated that they have delivered the order in full.

We have already escalated this case to concern team but did not get any response so far.

Thank you for your help!

Regards,
Shivani

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