Subject: RE: Late Refund - 9773073013
From: Deepak Damodaran <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Dipesh Regmi <[email-masked]>, Con Loc <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 15 May 2020 09:29:02 +0000

Hi Fauzan,

Processed.

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, May 14, 2020 3:20 PM
To: Dipesh Regmi <[email-masked]>; Con Loc <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late Refund - 9773073013
Importance: High

External email sender, please take precaution.
Hi Team,

We are still waiting for update on below case. kindly help us to close this case asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "con loc" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 7 May, 2020 04:12:12
Subject: Re: Late Refund - 9773073013

Hi Team,

We are still waiting for update on below case. kindly help us to close this case asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "con loc" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 April, 2020 21:41:32
Subject: Re: Late Refund - 9773073013

Hi Team,

With reference to order number:9773073013, the customer has raised a return request and as per the return tracking number, the items have been already delivered to our warehouse. However, the refund has not process till yet for RMA: 42860403.

So we request you to kindly check this issue and initiate a refund.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 April, 2020 14:02:07
Subject: Late Refund - 9773073013

Hi Team,

Problem Statement: Late Refund
Order Date: Mar 16, 2020
Order ID: 9773073013
RMA: 42860403
Return Tracking ID: 45496105852

Assistance Required: Process the refund.

Issue Description: The customer raised a return request for 2 items and as per customer he handed over item to the courier team and delivered to warehouse on 19 March, 2020

But according to the Hybris the refund has been not processed yet.

Kindly check and update as the customer is chasing us for his refund.

We have already escalated this case to concern team but did not get any response so far.

Thank you for your help!

Regards,
Shivani

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