Subject: Re: late delivery Ticket ID 973521
From: Seeta Seeta <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 15 May 2020 00:54:00 -0700 (MST)

Hi Asif, 

The order is already marked as NDR ( not delivered). 

So apologies to the customer and inform him that your order has returned to our warehouse as the courier team was unable to contact you. Also, inform the customer that we will initiate the refund for his order and it will take 4-15 days. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 14 May, 2020 17:10:47 
Subject: late delivery Ticket ID 973521 

Problem Statement: late delivery 
Order Date : Apr 30, 2020 
Order ID: 6487661227 
Tracking ID: S001126467811 
Assistance Required: Need urgent delivery. 

Issue Description: the customer has placed his order on Apr 30, 2020 with the order id 6487661227, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order. i escalated 2 times but there was no response . 

please do helpful. 

Best rega