Subject: Missing items: Case id - 809045, Order ID: 6478437327
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 14 May 2020 23:53:07 -0700 (MST)

Hi Team, 

Please update on the below concern so that we can inform the customer accordingly. 

Problem Statement: The customer has reported to us that he has not received the 4 items 

Case id - 809045 
Order Date: 4/6/2020 
Delivery Date: 4/26/2020 
Order ID: 6478437327 
Tracking ID: 290084231777 

Item received: 160810882 - - Juniors Air Hockey Game Set 

Missing items: 
1. 158846064 - - Summer Infant My Size Potty 
2. 118541937 - - Juniors Printed Washable Trainer Briefs 
3. 118541902 - - Juniors Printed Trainer Briefs with Elasticised Waistband 
4. 160804379 - - Juniors Speedster Driver 

Assistance Required: Need the missing item 

Issue Description: Customer placed an order for 5 items but as per the customer only received 1 item, Under the consignment details we can see that we have shipped all 5 items. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards, 
Manish