Subject: RE: Late refund - 9773946877
From: Deepak Damodaran <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Con Loc <[email-masked]>, Dipesh Regmi <[email-masked]>
Cc: Shivani Rani <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Anwar P. Panery" <[email-masked]>, Rasal Rana <[email-masked]>
Date: Thu, 14 May 2020 14:09:33 +0000

Hi Fauzan,

Regarding the order RMA is not showing in the system to process the returns.

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, May 14, 2020 12:41 AM
To: Con Loc <[email-masked]>; Dipesh Regmi <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Shivani Rani <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Late refund - 9773946877
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #9773946877
RMA: 42960012
Tracking ID: 45903634744

As per the Aramex website the return items has been returned to WH on 13 Apr 2020 and till now the RMA not processed kindly check and process the RMA asap and update us.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 10 May, 2020 16:32:09
Subject: Late refund - 9773946877

Hi Team,

Ticket number: 569832
Problem Statement: Late refund
Order Date: Mar 23, 2020
Order ID: 9773946877
RMA: 42960012
AWB: 45903634744

Assistance Required: Need urgent refund.

Issue Description: The customer raised a return request for 2 items and as per customer he handed over item to the courier team and delivered to warehouse on 13 April, 2020.

But according to the Hybris the refund has been not processed yet.

We have already escalated this case to concern team but did not get any response so far.

Kindly check and update as the customer is chasing us for his refund.

Thank you for your help!

Regards,
Shivani

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