Subject: Re: Refund Not Processed
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 14 May 2020 05:56:43 -0700 (MST)

Hi Abdulaziz. 

Kindly clear the escalation. what you have writtin is not matching the order details. 
1- there is no cancellation in this order. 
2- order is delivered to customer. 
there is RMA for two item which marked as lost in transit. which is refunded. 
Please get back to me if you have any doubt on missing items cases. 

Regards, 
Fauzan 

From: "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 11 May, 2020 11:31:34 
Subject: Refund Not Processed 

Problem Statement: Refund Not Processed 
Order Date : Mar 27, 2020 
Order ID: ​6473655153 
Return Tracking ID: ​290081643830 
Assistance Required: Need refund for customer. 
Issue Description: order was placed on Mar 27, 2020​ the customer canceled 2 items but till now the status on hybris is in process we can not see any refund for the order as it not delivered to customer. 
Kindly process the refund asap . 

Regards, 

Abdulaziz Ghilan