Subject: RE: Missing item: Case id - 733179, Order ID: 9775422008
From: Deepak Damodaran <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Con Loc <[email-masked]>, Dipesh Regmi <[email-masked]>, Shipa Delivery Support <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Anwar P. Panery" <[email-masked]>
Date: Thu, 14 May 2020 11:00:42 +0000

Hi Support Team,

Regarding the order we have shipped 02 Packages . In 01 package container Qty is 10 . And other package have 01 Qty. Both the packages we have handover to shipa.
Below is the details.

Kindly follow up with the Shipa team.

TRACKING_ID
INVOICE_NBR
PARTNER_CODE
CONTAINER_ID
PALLET_ID
PALLET_CLOSE_DATE
PALLET_CLOSE_TIME
ACTION_DATE
ACTION_TIME
USER_ID
TRANSACTION_TYPE
DELIVERY_TYPE
BATCH_CODE
BATCH_STATUS
S000761208278
9775422008
SHIPA
CONDWC113907
PLT0013291
2-Apr-20
6:41 PM
2-Apr-20
6:40 PM
DKUMA
LOAD
WCT
B1
CLOSE
S000761208278
9775422008
SHIPA
CONDWC113908
PLT0013291
2-Apr-20
6:41 PM
2-Apr-20
6:40 PM
DKUMA
LOAD
WCT
B1
CLOSE

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, May 02, 2020 10:29 PM
To: Con Loc <[email-masked]>; Dipesh Regmi <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Missing item: Case id - 733179, Order ID: 9775422008
Importance: High

External email sender, please take precaution.
Hi Team,

We are still waiting you response on below case. Kindly note that the customer has given the last warning to resolve the issue within 24 hrs otherwise he is going to raise a complaint against us.

Regard,
Fauzan

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "con loc" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 April, 2020 21:17:46
Subject: Re: Missing item: Case id - 733179, Order ID: 9775422008

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 April, 2020 11:59:18
Subject: Missing item: Case id - 733179, Order ID: 9775422008

Hi Team,

Problem Statement: The customer has reported to us that he has received only 1 item.

Case id - 733179
Order Date: 4/1/2020
Delivery Date: 4/4/2020
Order ID: 9775422008
Tracking ID: S000761208278

Total order value: AED 331.70
Missing items: 10 Items missing

Received only one item: 156820372 - - Let's Sport Soccer Goal Set

Assistance Required: Arrange the delivery for the missing item

Issue Description: Customer placed an order for 11 items but as per the customer only received 1 item, Under the consignment details we can see that we have shipped all 11 items.

Customer History: The customer has been continuously shopping with us since 1/8/2018 and had place more than 50 orders with us. We do not see any such previous complaints.

We request you to please look into the issue and suggest to us accordingly as the customer is coming back continuously after every two days.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com