Subject: Late refund - 9773946877
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Shivani Rani <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, [email-masked]
Date: Wed, 13 May 2020 13:40:34 -0700 (MST)

Hi Team, 

With reference to order # 9773946877 
RMA: 42960012 
Tracking ID: 45903634744 

As per the Aramex website the return items has been returned to WH on 13 Apr 2020 and till now the RMA not processed kindly check and process the RMA asap and update us. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 10 May, 2020 16:32:09 
Subject: Late refund - 9773946877 

Hi Team, 

Ticket number: 569832 
Problem Statement: Late refund 
Order Date: Mar 23, 2020 
Order ID: 9773946877 
RMA: 42960012 
AWB: 45903634744 

Assistance Required: Need urgent refund. 

Issue Description: The customer raised a return request for 2 items and as per customer he handed over item to the courier team and delivered to warehouse on 13 April, 2020. 

But according to the Hybris the refund has been not processed yet. 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and update as the customer is chasing us for his refund. 

Thank you for your help! 

Regards, 
Shivani