Subject: Re: [#885417] - الموضوع طول اكثر من اللازم
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 13 May 2020 09:24:54 -0700 (MST)

Hi Malik, 

Thank you for pointing out the issue, 
Agent has been coached. 

Regards 
Shakeeb 

From: "Malik Ismail" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 12 May, 2020 10:20:25 
Subject: RE: [#885417] - الموضوع طول اكثر من اللازم 

Hi Team, 

Wrong escalation. Please coach the agent 

Please raise JIRA to process RMA. 

Regards, 

Malik Ismail 

From: Raveen Sethupathy <[email-masked]> 
Sent: Tuesday, May 12, 2020 8:43 AM 
To: [email-masked]; Splash <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: Re: [#885417] - الموضوع طول اكثر من اللازم 

[ mailto:[email-masked] | @Malik Ismail ] Fyi. 

-- 

Raveen Sethupathy 

Digital Marketing Coordinator 

Web Team | Landmark Group 

m: +971566909499 

t: +97145172141 

From: Splash < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 11, 2020 8:47 PM 
To: [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#885417] - الموضوع طول اكثر من اللازم 

External email sender, please take precaution. 

Dear Team, 

Problem Statement: Refund Not Processed 
Order Date:Apr 4, 2020 
Order ID:6477143315 
Tracking ID:45762091060 
RMA:23533164,33622196 
Assistance Required: Need refund for customer. 
Issue Description: As per the Aramex website the return items has been returned to WH on 4/5/20 and till now the RMA not processed kindly check and process the RMA asap and update us. 

Best Regards, 
Ala Aldin 

885417:1125156 
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