Subject: Wrong Item WWD
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 13 May 2020 06:25:20 -0700 (MST)

ticjet ID 553528 

Hi Team, 

Problem Statement: Wrong Item WWD 
Order Date : 15-Mar-2020 
Order ID: 8373008845 
Tracking ID: 00000020013199520 
Item ID: 1 57101186 - - Ingenuity Baby Rocker with Toy Bar 
Assistance Required: Approval to return the item 
Issue Description: Customer emailed us informing that he/she received the item on Mar 21, 2020 but the item which they received is Wrong in color, customer also provided us the picture of the item. 
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Fauzan