Subject: RE: sadad issue////6481545300
From: Malik Ismail <[email-masked]>
To: Mohammed Athar <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Haedar Mohammad <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 11 May 2020 20:17:25 +0000

Thanks Athar.

@Seeta Seeta<mailto:[email-masked]> , please provide bank account details to process refund.

From: Mohammed Athar <[email-masked]>
Sent: Tuesday, May 12, 2020 12:04 AM
To: Malik Ismail <[email-masked]>; Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Haedar Mohammad <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: sadad issue////6481545300

Hi Malik,

14/04/2020
21/08/1441
04:34
Merchant Payment
P1000000000004671030/J7DPZVA1586827980961 Payment
87.79

Thanks & Regards,
Athar Mohammed,
From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 10, 2020 1:21 PM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Haedar Mohammad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: sadad issue////6481545300
Importance: High

Hi Athar,

Please check and confirm if amount captured in company statement.

Tnx ID attached. Order 6481545300

Regards,
Malik Ismail
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, May 8, 2020 6:44 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Haedar Mohammad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: sadad issue////6481545300
Importance: High

External email sender, please take precaution.
Hi Malik,

With reference to the order number:6481545300, the customer order got cancelled on validation and the payment mode was SADAD. Now customer is claiming that the amount has been already deducted from his account.

So can you please check this concern and assist us.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Haedar Mohammad" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 8 May, 2020 18:55:58
Subject: sadad issue

Hi Team
problem statement : sadad issue

ticket : 867722
Order Date : Apr 14, 2020
Order ID: 6481545300

The customer complains that an amount of money has been redacted and that the process failed to create the order

please check

regards
haedar

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