Subject: Re: Missing items Order ID: 6484118818
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Ebrahim Abduljalil. Qasem" <[email-masked]>, [email-masked], escalations dxbteam <[email-masked]>
Date: Mon, 11 May 2020 08:17:18 -0700 (MST)

Hi Team, 

With the refernece to the order number: 6484118818, the customer placed the order for 20 items and the customer is claiming that he only received 18 items. 

The missing items are: 
162360277 - - Minnie Mouse Sequin Detail Top with Tutu Skirt - SAR 67 
162057075 - - Pointed Toe Sling Back Pump with Buckle Closure - SAR 72 

We request you to kindly check this concern and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 10 May, 2020 15:41:53 
Subject: Missing items Order ID: 6484118818 

Hi Team, 

Problem Statement: Missing items 
Order Date : Apr 19, 2020 
Order ID: 6484118818 
Tracking ID: 45767252801 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 20 items but as per the customer she has only received 18 items, Under the consignment details we can see that all 20 items have been shipped from our side. 

Kindly confirm if the items below have been delivered form the ARAMEX as the customer confirmed that she did not receive them. 

The missing items are 
​ 
Minnie Mouse Sequin Detail Top with Tutu Skirt-(quantity 1) 
Pointed Toe Sling Back Pump with Buckle Closure-(quantity 1) 

Regards, 
Ebrahim Hageb