Subject: Re: Late Shipping #6471649894
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>
Cc: maxwhryd ecom <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, raghu pillai <[email-masked]>
Date: Mon, 11 May 2020 02:25:17 -0700 (MST)

Hi Team, 

We are still waiting an update on below case. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]> 
Cc: "Tahany Ali Ibrahem Ali" <[email-masked]>, "maxwhryd ecom" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "raghu pillai" <[email-masked]> 
Sent: Wednesday, 6 May, 2020 16:44:05 
Subject: Late Shipping #6471649894 

Hi Team, 

With reference to order # [ callto:6471649894 | 6471649894 ] 
Order Date : Mar 22 , 2020 
Tracking ID: 34151297892615 

This order is still not shipped kindly cancel the order as per customer request and to avoid compliant to MOC. 

Regards, 
Fauzan 

From: "Fauzan Ahmad . Musalman" < [email-masked] > 
To: "Sagaya Suresh Kumar" < [email-masked] > 
Cc: "Tahany Ali Ibrahem Ali" < [email-masked] >, "maxwhryd ecom" < [email-masked] >, "escalations dxbteam" < [email-masked] >, "Seeta Seeta" < [email-masked] >, "Apoorv Joshi" < [email-masked] >, "Shakeeb Arsalan" < [email-masked] >, "raghu pillai" < [email-masked] > 
Sent: Friday, 17 April, 2020 16:59:23 
Subject: Re: Fetchr Support \ RE: Late Shipping # [ callto:6471649894 | 6471649894 ] \ Ticket [#1828968] Updated 

Hi Sagaya, 

kindly cancel the order to refund for customer asap, she is chasing us on daily basis. 
As we can see the order still not shipped to fetcher so we request you cancel the order. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Fauzan Ahmad . Musalman" < [email-masked] > 
To: "Sagaya Suresh Kumar" < [email-masked] > 
Cc: "Tahany Ali Ibrahem Ali" < [email-masked] >, "maxwhryd ecom" < [email-masked] >, "escalations dxbteam" < [email-masked] >, "Seeta Seeta" < [email-masked] >, "Apoorv Joshi" < [email-masked] >, "Shakeeb Arsalan" < [email-masked] >, "raghu pillai" < [email-masked] > 
Sent: Tuesday , 14 April, 2020 13:16:28 
Subject: Re: Fetchr Support \ RE: Late Shipping # [ callto:6471649894 | 6471649894 ] \ Ticket [#1828968] Updated 

Hi Sagaya, 

Kindly check and update us asap, Customer chasing us everyday. 

Regards, 
Fauzan 

From: "Fauzan Ahmad . Musalman" < [email-masked] > 
To: "Sagaya Suresh Kumar" < [email-masked] > 
Cc: "Tahany Ali Ibrahem Ali" < [email-masked] >, "maxwhryd ecom" < [email-masked] >, "fetchr" < [email-masked] >, "escalations dxbteam" < [email-masked] >, "Seeta Seeta" < [email-masked] >, "Apoorv Joshi" < [email-masked] >, "Shakeeb Arsalan" < [email-masked] >, "raghu pillai" < [email-masked] > 
Sent: Saturday , 11 April, 2020 22:29:25 
Subject: Re: Fetchr Support \ RE: Late Shipping # [ callto:6471649894 | 6471649894 ] \ Ticket [#1828968] Updated 

Hi Team, 

We are still waiting an update for below case. 

Regards, 
Fauzan 

From: "Sagaya Suresh Kumar" < [email-masked] > 
To: "Tahany Ali Ibrahem Ali" < [email-masked] >, "maxwhryd ecom" < [email-masked] > 
Cc: "fauzan musalman" < [email-masked] >, [email-masked] , "escalations dxbteam" < [email-masked] >, "Seeta Seeta" < [email-masked] >, "Apoorv Joshi" < [email-masked] >, "Shakeeb Arsalan" < [email-masked] >, "raghu pillai" < [email-masked] > 
Sent: Tuesday , 7 April, 2020 17:29:59 
Subject: RE: Fetchr Support \ RE: Late Shipping # [ callto:6471649894 | 6471649894 ] \ Ticket [#1828968] Updated 

Dear [ mailto:[email-masked] | 
@Maxwhryd Ecom ] 

Please update this order handover status to courier end. 

Regards 

Sagaya Suresh 

[ callto:+966 565165997 | +966 565165997 ] 

From: Tahany Ali Ibrahem Ali < [email-masked] > 
Sent: Tuesday, April 07 , 2020 2:59 PM 
To: Sagaya Suresh Kumar < [email-masked] > 
Cc: [email-masked] ; [email-masked] ; Escalations Dxbteam < [email-masked] >; [email-masked] ; [email-masked] ; [email-masked] ; Maxwhryd Ecom < [email-masked] >; Raghu Pillai < [email-masked] > 
Subject: Re: Fetchr Support \ RE: Late Shipping # [ callto:6471649894 | 6471649894 ] \ Ticket [#1828968] Updated 

External email sender, please take precaution. 

Hi Sagaya, 

Please be advised that we have not received the mentioned order physically, Kindly alert us once the order will be handed over to our courier to do the needful. 

​ 

​ 

​ 

Thank you. 

Check your ticket status at: [ https://fetchrsupport.freshdesk.com/public/tickets/fd23cebec67d89fe567613c5e2b0cd5ea4859226db4b08b30871e5f241a29dff | https://fetchrsupport.freshdesk.com/public/tickets/fd23cebec67d89fe567613c5e2b0cd5ea4859226db4b08b30871e5f241a29dff ] 

	

Regards, 

	

Tahany Ali Ibrahim - Client Support Executive 

UAE Phone: +97148018111 

KSA Phone: [ callto:+966114097307 | +966114097307 ] / [ callto:+966114097301 | +966114097301 ] 

Website: [ http://www.fetchr.us/ | www.fetchr.us ] 

[ https://itunes.apple.com/ae/app/fetchr-package-pickup-payments/id970996178?mt=8 ] [ https://play.google.com/store/apps/details?id=com.fetchr.customerapp&hl=en ] [ https://www.facebook.com/fetchr.shiphappy/?fref=ts ] [ https://www.instagram.com/fetchr/?hl=en ] [ https://www.linkedin.com/company/fetchr ] [ https://twitter.com/fetchr ] 

On Tue, Apr 7 at 1:46 PM , Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Dear Team 

Please check and update this order delivery status on urgent!!! 

Problem Statement: Late Shipping 

Order Date : Mar 22 , 2020 

Order ID: [ callto:6471649894 | 6471649894 ] 

Tracking ID: 34151297892615 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Mar 22 , 2020 and till now she has not received the order. As per the hybris the order status is shipped. 

Customer is chasing us for his/her order so we request you to expedite the delivery date asap. 

​ 

Regards 

Sagaya Suresh 

[ callto:+966 565165997 | +966 565165997 ] 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, April 06 , 2020 10:31 PM 
To: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Raghu Pillai < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Late Shipping # [ callto:6471649894 | 6471649894 ] 

External email sender, please take precaution. 

Hi Team, 

Problem Statement: Late Shipping 

Order Date : Mar 22 , 2020 

Order ID: [ callto:6471649894 | 6471649894 ] 

Tracking ID: 34151297892615 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Mar 22 , 2020 and till now she has not received the order. As per the hybris the order status is shipped. 

Customer is chasing us for his/her order so we request you to expedite the delivery date asap. 

​ 

Regards, 

Fauzan 

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1828968:301290 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ]