Subject: Late refund - 9773946877
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 10 May 2020 04:02:09 -0700 (MST)

Hi Team, 

Ticket number: 569832 
Problem Statement: Late refund 
Order Date: Mar 23, 2020 
Order ID: 9773946877 
RMA: 42960012 
AWB: 45903634744 

Assistance Required: Need urgent refund. 

Issue Description: The customer raised a return request for 2 items and as per customer he handed over item to the courier team and delivered to warehouse on 13 April, 2020. 

But according to the Hybris the refund has been not processed yet. 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and update as the customer is chasing us for his refund. 

Thank you for your help! 

Regards, 
Shivani