Subject: Re:[## 657037 ##] Refund # 100040893053
From: Customer Support <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, "seeta seeta" <[email-masked]>, "mykel nakhnoukh" <[email-masked]>, "apoorv joshi" <[email-masked]>, "shakeeb arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "jessie caparas" <[email-masked]>
Date: Sun, 10 May 2020 02:18:21 -0700

Dears Team,

Please note that we cannot release the refund from our side. Kindly solve this case from your side.

Thank you.

 
Best Regards,

Customer Support Team

 

Tel.   +965     1881881

“One Posta For An Outstanding Delivery Experience”

 

 

---- On  Mon, 4 May 2020 15:30:14 +0300 "Fauzan  Ahmad . Musalman"<[email-masked]>  wrote ---- 

 > Hi Team,
 > 
 > 
 > 
 > With reference to order: 8374184128
 > 
 > Tracking ID: 100040893053
 > 
 > FreshDisk ID: 876926
 > 
 > 
 > 
 > Customer placed the order as cash on delivery and we have shipped the order to you on 3/26/20 , However the order returned to us. and customer reported that he has got a link from PostaPlus for online payment and as per customer he has paid. KWD69.05
 > 
 > 
 > 
 > Could you please check and update the the status and refund for customer.
 > 
 > 
 > 
 > Regards,
 > 
 > Fauzan
 > 
 > 
 > 
 > 
 >